Service design

A great service is made of great interactions. We weave the digital, the physical and the social together into enjoyable service journeys.

Delightful usefulness with service design

By putting the human bond at the center of the service design process, we design products and services that work in perfect harmony with their users. For us, a great service is not only functionally efficient, but also emotionally and socially rewarding. It is what keeps people coming back.

All angles covered

It all starts from knowing your users. Whoever will be eventually using the solution has a main role, but there are other parts at play, too: the purchase decision maker, the reseller, the service technician, … To be able to design optimal products and services, we’ll make sure to understand and bond with them all.

User interface design

Services are going digital! We design digital user interfaces that provide effective, efficient and enjoyable interactions between the human and the machine.

► Check out our User interface design expertise

Consistency is key

Many services consists of several contact points that their users encounter. Some of them are physical, some  are digital, some social. We always ensure that each part of the service journey works as a seamless part of the whole, providing a uniform user experience.

Service design with a mission

The more challenging the service design target, the more we enjoy the way there. Some of our favorite projects include designing user experiences for mission critical control centers, and designing guidance solutions for people with visual and other sensory challenges.

Over 50 years. Over 5000 projects.

Our passion is designing products that stand the test of time. Products that their users bond with. Products that they hold on to. It is what drove us five decades ago – it is what drives us still.

Check out some of our works below.




EV chargers


Accessibility guidelines


Control center UX

Interested? Let’s talk!

Do you have something in mind that you’d like to discuss? An idea, a project – anything design.

We’d gladly have a chat. Just drop us a pointer and we’ll get back to you.